Frequently Asked Questions
Everything you need to know about Van Tech AI receptionist.
What is Van Tech Systems?
Van Tech is an AI-powered phone receptionist for home service businesses. It answers your business calls 24/7, books appointments, qualifies leads, and sends follow-up messages — all automatically.
How much does it cost?
The base plan is $649 per month and includes unlimited call answering, a dedicated toll-free number, appointment booking, customer management, call recording, analytics, and automated SMS follow-ups. No per-minute charges.
How long does setup take?
About 15 minutes. You enter your business name, select your industry, choose a voice, and customize your greeting. Your AI receptionist goes live immediately with a dedicated toll-free number.
What industries does Van Tech serve?
Van Tech is built for home service trades: plumbing, HVAC, electrical, landscaping, roofing, garage door, pest control, painting, cleaning, handyman, pool service, appliance repair, and more. Each industry has pre-built knowledge and terminology.
Can the AI handle emergency calls?
Yes. The AI is trained to recognize emergencies for each industry (burst pipes, gas leaks, electrical fires, etc.). It collects the address, advises basic safety steps, and can transfer to your on-call technician immediately.
Will callers know they are talking to AI?
The AI sounds natural and conversational. Most callers do not realize they are speaking with AI. If asked directly, it is honest about being a virtual receptionist.
Does it work after hours?
Yes, 24/7/365. The AI has a separate after-hours greeting and can book next-day appointments, take messages, or escalate emergencies depending on your settings.
Can it speak Spanish?
Yes. The AI receptionist supports both English and Spanish. It can detect the caller language and respond accordingly.
Do I keep my existing phone number?
Yes. You get a new dedicated toll-free number and set up call forwarding from your existing number. Your customers can still call your current number.
Can I customize what the AI says?
Yes. You can customize the greeting, FAQ answers, intake questions, business hours, after-hours behavior, and add custom instructions for specific scenarios.
Is there a contract?
No contracts. Cancel anytime. No setup fees. No cancellation fees.
How does appointment booking work?
The AI checks your calendar availability in real-time and books the appointment while the customer is still on the phone. A confirmation SMS is sent automatically.
What happens if the AI cannot handle a call?
The AI can transfer calls to your cell phone, office line, or on-call technician at any time. If a caller asks for a human or the situation requires human judgment, it transfers immediately.
Do I get call recordings and transcripts?
Yes. Every call is recorded and transcribed. You can review the full transcript, listen to the recording, and see AI analysis including caller intent, sentiment, and estimated revenue.
Is my data secure?
Yes. All data is encrypted in transit and at rest. We use Supabase (SOC 2 compliant), Railway, and Vercel for infrastructure. Call recordings are stored in encrypted cloud storage.